MODRN Movement
Last updated: 21 October 2026
1. About Us
MODRN Movement (ABN 78 764 042 801) is a personal training, strength and conditioning, fitness and nutrition coaching business based in Chirnside Park, Victoria, Australia.
We respect the privacy of our clients, prospective clients and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our services and business operations.
Website: https://modrnmovement.com.au
Email: hello@modrnmovement.com.au
Phone: 0411 822 697
2. Information We Collect
Depending on how you interact with MODRN Movement, we may collect the following information.
Personal and contact information
- Name, email address and telephone number
- Date of birth or age, where relevant
- Contact preferences and enquiry details
- Emergency contact details where required
Fitness, health and coaching information
- Training experience, goals and exercise preferences
- Pre-exercise screening responses and relevant medical history
- Injuries, disabilities, physical limitations or health conditions relevant to exercise participation
- Fitness assessments, body measurements and training progress
- Nutrition information and dietary preferences
- Coaching notes, session records and program feedback
Membership and transaction information
- Services purchased and membership details
- Appointment bookings and attendance records
- Payment status, transaction records and billing information
- Relevant correspondence about memberships and services
Website and digital information
- Information submitted through website forms and social media advertisements
- Website usage and technical information, which may include IP addresses, browser information and cookies
- Communications sent through email, social media or other contact channels
We aim to collect only information reasonably necessary for providing our services and managing our business.
3. How We Collect Information
We may collect information when you:
- Contact us by phone, email, website or social media
- Submit an enquiry through a Facebook or Instagram advertisement
- Book a consultation or training session
- Complete a client registration or pre-exercise screening form
- Purchase a membership or coaching service
- Participate in personal training, Small Group PT or online coaching
- Communicate with our coaches or provide training feedback
- Visit or interact with our website
We generally collect information directly from you.
In some circumstances, and where appropriate, we may receive information from a parent or guardian, a healthcare professional or another person you have authorised.
4. How We Use Your Information
We collect and use personal information to:
- Respond to enquiries and arrange consultations or introductory sessions
- Assess suitability for exercise and help deliver safe, appropriate training
- Develop and adjust individual training and nutrition programs
- Provide coaching, feedback and progress assessments
- Manage bookings, memberships, payments and attendance
- Communicate important information about appointments and services
- Maintain business records and meet legal obligations
- Improve our services and client experience
- Send relevant marketing communications where permitted by law and applicable consent
We do not sell personal information or lead details to third parties.
5. Health Information and Consent
MODRN Movement may collect health information to help us understand your exercise requirements, identify relevant limitations and provide appropriate coaching.
Health information is sensitive information under Australian privacy law and requires particular care.
We seek appropriate consent when collecting sensitive health information and limit collection to information reasonably necessary for our services.
Relevant health information may be accessed by authorised MODRN Movement coaches who require it to deliver your training safely and effectively.
Where appropriate, we may communicate with your treating healthcare professional or another specialist with your consent, or where otherwise permitted or required by law.
Providing relevant health information may be necessary for us to assess whether particular activities or services are suitable. If you choose not to provide information needed for safe coaching, we may need to modify, delay or decline a particular service.
6. Third-Party Services
MODRN Movement uses third-party systems to support its operations. Depending on the service you use, your information may be processed or stored through:
- Ezypay: Membership payments, billing and transaction administration
- Setmore: Appointment scheduling and booking management
- Google Forms and Google Sheets: Client questionnaires, onboarding and administrative records
- Trainerize: Training programs, coaching communication and progress tracking
- HubSpot CRM: Enquiry management, client relationships and business communications
- Meta (Facebook and Instagram): Advertising, lead generation and communications
- Hostinger and WordPress: Website hosting and administration
These providers may process information in accordance with their own privacy policies and service agreements.
We aim to share only information reasonably necessary for the relevant service and to use providers with appropriate privacy and security arrangements.
We may also disclose information where required or authorised by law, or where necessary to respond to a serious threat to health or safety as permitted by law.
7. Overseas Storage and Processing
Some of the third-party technology services used by MODRN Movement operate internationally and may store or process information outside Australia.
Where information is disclosed to overseas recipients, we will take steps required by applicable Australian privacy law.
The countries involved may depend on the relevant service provider, its hosting arrangements and the services being used.
8. Marketing and Advertising
If you submit an enquiry through our website, Facebook, Instagram or another advertising channel, we may use the information provided to respond to your enquiry and discuss the service you expressed interest in.
We may also send information about MODRN Movement services, events or promotions where we have the necessary consent or another lawful basis.
You can opt out of marketing communications at any time by using the unsubscribe method provided or contacting us directly.
Opting out of marketing will not prevent us from sending necessary communications relating to existing bookings, payments or services.
We do not use sensitive health information for direct marketing without the consent required by law.
9. Website Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security and understand website usage.
Certain website plugins, embedded content or third-party services may also collect technical information about your interactions with the website.
Where advertising or analytics tracking technologies are used, we will provide any notices and choices required by applicable law.
You can manage or restrict cookies through your browser settings, although doing so may affect some website features.
10. Information Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These steps may include appropriate account access controls, limiting information access to relevant personnel and using established third-party service providers.
No electronic storage or transmission system can be guaranteed to be completely secure.
If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where relevant.
11. Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, manage our business, resolve disputes and meet applicable legal or recordkeeping requirements.
Different categories of information may be retained for different periods.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it, unless continued retention is required or authorised by law.
12. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We will consider and respond to requests in accordance with applicable privacy laws.
In some circumstances, legal requirements may prevent us from providing access to or deleting particular information.
13. Privacy Concerns and Complaints
If you have questions or concerns about how MODRN Movement handles personal information, please contact us using the details below.
We will review your concern and aim to respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology systems, business practices or legal obligations.
The current version will be available on our website, with the date of the latest update shown at the top.
15. Contact Us
MODRN Movement
ABN: 78 764 042 801
Chirnside Park, Victoria, Australia
Email: hello@modrnmovement.com.au
Phone: 0411 822 697
Website: https://modrnmovement.com.au